Chatbots in Healthcare: The Ultimate Turing Test

Live from the studio, it's Informatics in the Round! Okay, we aren't technically live, but we are bringing you an extra special episode from the Penn Engineering Online studio! Since all our guests are from the University of Pennsylvania, we thought we would sit down in-person to enjoy this lively discussion. Today we are talking all about chatbots and the future of generative AI in medicine. We discuss topics such as what chatbots are, whether they present the markers of true artificial intelligence, what innovations we are looking forward to, and the benefits and barriers to integrating them into our healthcare settings. 

First, we had Dr. Angela Bradbury, an Associate Professor of Medicine and a medical ethicist at the University of Pennsylvania. She is also founder of the Penn Telegenetics Program, a national program using telehealth and digital tools to increase access to genetic medicine. Her research program has been developing patient-centered digital tools, including chatbots, to address the use of genetics in medicine and a limited genetics workforce. As a medical ethicist, she is particularly interested in how we responsibly deploy digital tools and generative AI in medical practice to improve patient outcomes.

We also had Lyle Ungar, a Professor of Computer and Information Science at Penn. He researches the psychological dimension of natural language processing and artificial intelligence. His research group of psychologists and computer scientists study what language reveals about physical and mental well-being. They are building culturally aware chatbots for mental health support and teaching "soft skills" to high school students.

Finally, we had Chris Callison-Burch, a Professor of Computer and Information Science whose AI course at Penn has one of the highest enrollments at the university with about 750 students. His research focuses on applications of large language models to address long-standing challenges in artificial intelligence. He’s a leading expert on AI and has appeared in front of Congress as well as on many podcasts to discuss the future of generative AI and intellectual property. We are so grateful to have all these expert guests on this episode and in the room with us!

Oh, and we had a guest star hosting this episode—Ellie Shuert, our production assistant, stepped out from behind the scenes. She is freshly graduated from the University of Pennsylvania with a degree in English and Linguistics. Her curiosity about AI and natural language processing gave our guests lots to think about, and it was so fun to let her direct an episode.

Thank you so much to Penn Engineering Online for hosting us in your beautiful studio space! It was the perfect place to enjoy this conversation. If you are listening, we suggest maybe going over to our YouTube channel to watch us film in such a cool space!

This is truly one of our favorite episodes of the year, and we are so excited to share it with you!

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